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Privacy Policy

Complete CCPA/CPRA Compliance Language

This Privacy Policy is intended to comply with the California Consumer Privacy Act of 2018 ("CCPA"), as amended by the California Privacy Rights Act of 2020 ("CPRA"), to the extent those laws apply to Mary Ann's Helping Hands LLC and its processing of personal information.

California Notice at Collection

At or before the time personal information is collected, California residents are entitled to notice regarding the categories of personal information collected, the purposes for which the information is collected, whether the information is sold or shared, and the retention practices associated with that information.

Mary Ann's Helping Hands LLC collects only the personal information reasonably necessary to provide co-living housing services, process rental applications, communicate with applicants and residents, comply with legal obligations, protect the safety of residents and property, and operate its business.

Categories of Personal Information Collected

Depending on your interactions with us, we may collect:

  • Personal identifiers, including your name, mailing address, email address, telephone number, date of birth, driver's license or government-issued identification, and signature.

  • Financial information, including employment information, income verification, banking references (when provided), and other information supporting rental eligibility.

  • Commercial information related to rental applications and housing inquiries.

  • Internet and electronic activity information collected through cookies, Google Analytics, Meta Pixel, server logs, and similar technologies.

  • Geolocation information derived from IP addresses or devices when visiting our website.

  • Audio, electronic, and visual information, including security camera footage collected in common areas of our properties.

  • Professional or employment information.

  • Education information when voluntarily provided.

  • Sensitive Personal Information, when necessary, such as government-issued identification numbers and information obtained during authorized criminal background or credit screening.

Purposes for Collection

We collect personal information to:

  • Process rental applications.

  • Verify identity.

  • Conduct criminal background and credit screenings with your authorization.

  • Verify employment and income.

  • Evaluate housing eligibility.

  • Respond to inquiries.

  • Communicate with applicants and residents.

  • Maintain property security.

  • Improve our website.

  • Prevent fraud.

  • Comply with applicable federal, state, and local laws.

  • Protect our legal rights.

Sharing of Personal Information

We do not sell personal information for monetary compensation.

We may disclose personal information to:

  • Property managers.

  • Criminal background screening providers.

  • Credit reporting agencies.

  • Identity verification vendors.

  • Employment verification providers.

  • Maintenance contractors when necessary.

  • Government agencies when legally required.

  • Attorneys, insurers, auditors, and other professional advisors.

  • Technology providers supporting our website or business operations.

Sensitive Personal Information

Where required by law, Sensitive Personal Information is used only for permitted business purposes, including identity verification, fraud prevention, tenant screening, legal compliance, and property security. We do not use Sensitive Personal Information to infer characteristics about individuals beyond what is necessary to provide our services.

California Privacy Rights

Subject to applicable law, California residents may have the right to:

  • Know the categories of personal information we collect.

  • Know the sources from which information is collected.

  • Know the business purposes for collecting personal information.

  • Know the categories of third parties with whom information is shared.

  • Request access to specific pieces of personal information.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information, subject to legal exceptions.

  • Limit the use and disclosure of Sensitive Personal Information where applicable.

  • Opt out of the sale or sharing of personal information if such activities occur.

  • Designate an authorized agent to submit requests on their behalf.

  • Receive equal service and pricing regardless of whether they exercise their privacy rights.

Data Retention

Personal information is retained only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, satisfy legal obligations, resolve disputes, enforce agreements, and comply with applicable housing, tax, accounting, and recordkeeping requirements.

Non-Discrimination

Mary Ann's Helping Hands LLC will not discriminate against any individual for exercising rights provided under applicable California privacy laws.

California Notice at Collection

At or before the time personal information is collected, California residents are entitled to notice regarding the categories of personal information collected, the purposes for which the information is collected, whether the information is sold or shared, and the retention practices associated with that information.

Mary Ann's Helping Hands LLC collects only the personal information reasonably necessary to provide co-living housing services, process rental applications, communicate with applicants and residents, comply with legal obligations, protect the safety of residents and property, and operate its business.

Information Collected

Mary Ann's Helping Hands LLC collects personal information from individuals who visit our website, submit inquiries, apply for housing, communicate with us, or otherwise interact with our services. The information we collect depends on the nature of your interaction with us and may include information you voluntarily provide, information obtained from third parties with your authorization, and information collected automatically through our website.

Personal Information You Provide

When you complete a contact form, submit a rental application, request housing information, or communicate with us, we may collect:

  • Full name

  • Mailing address

  • Email address

  • Telephone number

  • Date of birth

  • Government-issued identification information

  • Emergency contact information

  • Employment information

  • Employer contact information

  • Income and financial information

  • Rental history

  • Personal and professional references

  • Household occupancy information

  • Vehicle information, when applicable

  • Any additional information you voluntarily provide during the application process

Rental Application Information

To evaluate housing eligibility, we may collect information necessary to verify your identity, financial stability, rental history, and ability to satisfy lease obligations. Information submitted through our rental application is used solely for legitimate housing-related purposes and is handled in accordance with applicable federal and California law.

Criminal Background Checks

With your written authorization, Mary Ann's Helping Hands LLC may obtain criminal background reports through authorized third-party screening providers. Background screening is conducted solely for legitimate housing eligibility determinations and in accordance with applicable federal, state, and local laws.

Credit Reports

With your authorization, we may obtain consumer credit reports from licensed credit reporting agencies for the purpose of evaluating rental applications. Credit reports are obtained and used in compliance with the Fair Credit Reporting Act (FCRA) and other applicable laws.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, server logs, Google Analytics, Meta Pixel, and similar technologies. This information may include:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Internet service provider

  • Pages visited

  • Time spent on pages

  • Referring website

  • Date and time of access

  • Clickstream data

  • Device identifiers

  • Approximate geographic location

  • Website interactions

This information helps us improve website performance, analyze visitor behavior, maintain website security, and provide a better user experience.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to remember preferences, measure website performance, improve functionality, deliver relevant advertising, and better understand visitor interactions. Users may disable cookies through their browser settings; however, some website features may not function properly if cookies are disabled.

Information from Third Parties

We may receive information from trusted third parties, including:

  • Criminal background screening providers

  • Consumer reporting agencies

  • Employment verification services

  • Identity verification providers

  • Property managers

  • Referral partners

  • Public records sources where permitted by law

Information received from third parties is used only for legitimate business purposes consistent with this Privacy Policy.

Security Camera Information

For the safety and security of residents, visitors, staff, and property, Mary Ann's Helping Hands LLC utilizes video surveillance in designated common areas of its properties. Security cameras are not installed in areas where individuals have a reasonable expectation of privacy, including bedrooms and bathrooms. Video recordings may be reviewed for security incidents, investigations, legal compliance, property protection, and emergency response.

Communications Information

If you contact us by phone, email, text message, or through our website, we may retain records of those communications, including correspondence, inquiries, support requests, appointment scheduling, and other interactions necessary to provide our services and improve customer support.

California Online Privacy Protection Act (CalOPPA) Disclosures

In accordance with the California Online Privacy Protection Act (CalOPPA), Mary Ann's Helping Hands LLC provides the following disclosures regarding the collection and use of information through our website:

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Personally Identifiable Information

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Visitors may browse certain portions of our website without providing personally identifiable information. However, when you submit a contact form, complete a rental application, request information, or otherwise communicate with us, we may collect personal information necessary to respond to your request or provide our services.

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Tracking Technologies

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Our website uses cookies, Google Analytics, Meta Pixel, and similar technologies to collect information about website usage, improve functionality, measure advertising performance, and enhance the user experience. These technologies may collect information such as browser type, device information, IP address, pages viewed, referral sources, and website interactions.

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Do Not Track Signals

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Some web browsers offer a "Do Not Track" (DNT) setting. Because there is currently no universally accepted standard governing DNT signals, our website does not currently respond differently to browser-based Do Not Track requests.

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Third-Party Tracking

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Third-party service providers, including Google and Meta, may collect information about your online activities over time and across different websites through cookies and similar technologies. Their collection and use of information are governed by their respective privacy policies.

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Updates to This Privacy Policy

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Any material changes to this Privacy Policy will be posted on this page along with a revised Effective Date.

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Fair Credit Reporting Act (FCRA) Tenant Screening Disclosures

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Mary Ann's Helping Hands LLC complies with the Fair Credit Reporting Act (FCRA) when obtaining and using consumer reports or investigative consumer reports for tenant screening purposes.

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Authorization

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Before obtaining a consumer report or criminal background report, applicants will be provided with the required disclosures and asked to provide written authorization as required by applicable law.

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Purpose of Screening

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Consumer reports may be used to evaluate rental eligibility, including:

  • Credit history

  • Payment history

  • Rental history

  • Identity verification

  • Criminal background information, where permitted by law

  • Other information relevant to housing eligibility

 

Adverse Action

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If an application is denied or other adverse action is taken based in whole or in part on information contained in a consumer report, applicants will receive any notices required by the Fair Credit Reporting Act, including information identifying the consumer reporting agency that supplied the report and a summary of applicable consumer rights.

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Accuracy of Information

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Applicants have the right to dispute inaccurate or incomplete information contained in their consumer reports directly with the consumer reporting agency that prepared the report.

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Third-Party Screening Providers

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Mary Ann's Helping Hands LLC may utilize qualified third-party screening companies to perform credit, identity, employment, income, rental history, and criminal background verifications. These providers are contractually required to safeguard applicant information and use it only for authorized screening purposes.

Cookie and Tracking Technology Policy

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Mary Ann's Helping Hands LLC uses cookies and similar tracking technologies to enhance the functionality, security, and performance of our website. Cookies are small text files placed on your device that allow us to recognize your browser, remember your preferences, improve your browsing experience, and analyze website traffic.

The types of cookies we may use include:

  • Essential Cookies: Required for the operation, security, and basic functionality of our website.

  • Performance and Analytics Cookies: Help us understand how visitors interact with our website so we can improve content, navigation, and overall user experience.

  • Functional Cookies: Remember user preferences and settings to provide a more personalized browsing experience.

  • Advertising and Marketing Cookies: Assist in measuring the effectiveness of advertising campaigns and delivering relevant advertisements through trusted advertising partners.

You may control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of portions of our website.

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Google Analytics Disclosure

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Mary Ann's Helping Hands LLC uses Google Analytics to collect information about how visitors interact with our website. Google Analytics may collect information including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Session duration

  • Referral sources

  • Geographic region

  • Website interactions

This information is aggregated and used to analyze website performance, identify areas for improvement, understand visitor behavior, and enhance the services we provide. Google may process this information in accordance with its own privacy practices. Additional information about Google's privacy practices and available opt-out tools can be found through Google's official privacy resources.

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Meta Pixel Disclosure

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Our website also utilizes Meta Pixel, a tracking technology provided by Meta Platforms, Inc., to help measure the effectiveness of advertising campaigns, understand visitor engagement, and improve our marketing efforts.

Meta Pixel may collect information such as:

  • Pages viewed

  • Buttons clicked

  • Forms submitted

  • Device identifiers

  • Browser information

  • IP address

  • Advertising interactions

  • Referring websites

This information may be used to create aggregated reports, measure conversions, and deliver advertisements that may be more relevant to users based on their interactions with our website. Information collected by Meta Pixel is subject to Meta's privacy practices.

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SMS Communications and TCPA Compliance

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Mary Ann's Helping Hands LLC may communicate with applicants, prospective residents, current residents, and other individuals through text messaging (SMS) for legitimate business purposes, including responding to inquiries, scheduling appointments, confirming property tours, providing updates regarding rental applications, communicating maintenance information, sending emergency notifications, and delivering marketing messages where permitted by law.

By voluntarily providing your mobile telephone number and opting in to receive text messages, you expressly consent to receive SMS communications from Mary Ann's Helping Hands LLC using automated or non-automated technology, where permitted by applicable law.

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Types of SMS Messages

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SMS communications may include:

  • Rental application updates

  • Appointment confirmations and reminders

  • Property availability notifications

  • Maintenance and service notifications

  • Community announcements

  • Emergency communications

  • Marketing and promotional messages, if you have elected to receive them

 

Opt-Out Rights

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You may opt out of receiving marketing or promotional text messages at any time by replying STOP to any SMS message or by contacting us directly using the contact information provided in this Privacy Policy. After opting out, you may continue to receive transactional or legally required communications related to an active application, tenancy, or service request where permitted by law.

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Message and Data Rates

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Standard message and data rates may apply depending on your wireless carrier and service plan. Mary Ann's Helping Hands LLC is not responsible for charges imposed by your mobile carrier.

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Telephone Consumer Protection Act (TCPA)

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Mary Ann's Helping Hands LLC complies with the Telephone Consumer Protection Act (TCPA) and other applicable federal and state laws governing text messaging and telephone communications. We do not send unsolicited marketing text messages without the recipient's prior consent where such consent is required by law. Consent to receive marketing messages is not a condition of applying for housing or receiving services from Mary Ann's Helping Hands LLC.

Email Communications and CAN-SPAM Compliance

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Mary Ann's Helping Hands LLC may communicate with applicants, prospective residents, residents, and other individuals through email regarding housing inquiries, rental applications, property availability, maintenance updates, community announcements, and promotional or marketing materials.

We comply with the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (CAN-SPAM Act) and all other applicable laws governing commercial email communications.

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Types of Email Communications

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Email communications may include:

  • Responses to inquiries

  • Rental application updates

  • Property tour confirmations

  • Lease-related communications

  • Maintenance notifications

  • Community announcements

  • Newsletters

  • Marketing and promotional offers

  • Educational housing resources

 

Marketing Email Consent

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Marketing emails are sent only to individuals who have requested information, voluntarily subscribed, or otherwise provided consent where required by law.

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Opt-Out Rights

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Recipients may unsubscribe from marketing emails at any time by:

  • Clicking the "Unsubscribe" link included in marketing emails.

  • Contacting Mary Ann's Helping Hands LLC directly using the contact information provided in this Privacy Policy.

Requests to unsubscribe are processed promptly in accordance with applicable law. Transactional or legally required communications related to an active application, lease, or residency may continue even after opting out of marketing communications.

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Accuracy of Information

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Commercial emails sent by Mary Ann's Helping Hands LLC will accurately identify the sender, include valid contact information, avoid deceptive subject lines, and clearly identify promotional content where required by law.

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Security Camera Policy

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The safety and security of our residents, guests, employees, contractors, and property are important priorities. To help maintain a safe living environment, Mary Ann's Helping Hands LLC utilizes video surveillance systems at certain co-living properties.

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Purpose of Video Surveillance

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Security cameras are used for legitimate business purposes, including:

  • Protecting residents and visitors

  • Preventing criminal activity

  • Monitoring common areas

  • Protecting Company property

  • Investigating security incidents

  • Supporting emergency response efforts

  • Assisting law enforcement when legally appropriate

 

Camera Locations

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Security cameras may be installed in publicly accessible and common areas, including:

  • Building entrances and exits

  • Hallways

  • Parking areas

  • Outdoor common spaces

  • Shared kitchens

  • Shared living areas

  • Laundry facilities

  • Building exteriors

Security cameras are never intentionally installed inside private bedrooms, private bathrooms, or any location where individuals have a reasonable expectation of privacy.

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Access to Recordings

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Access to surveillance recordings is restricted to authorized personnel with a legitimate business need. Video recordings may be disclosed to law enforcement, legal authorities, insurance carriers, or other authorized parties when required by law or necessary to investigate security incidents.

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Retention of Video Recordings

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Surveillance recordings are retained only for as long as reasonably necessary for security, operational, legal, or investigative purposes, after which they are securely deleted or overwritten unless preservation is required by law or litigation.

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Data Retention Schedule

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Mary Ann's Helping Hands LLC retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with applicable laws, resolve disputes, enforce agreements, and protect the rights, safety, and property of the Company and its residents.

The length of time information is retained depends on the nature of the information, legal requirements, and legitimate business needs.

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Typical Retention Periods

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While actual retention periods may vary depending on applicable legal obligations, information is generally retained as follows:

Information CategoryTypical Retention Period

Contact Form InquiriesUp to 2 years

Rental ApplicationsUp to 7 years after final decision

Lease and Residency RecordsDuration of tenancy plus applicable statutory retention period

Identity Verification RecordsAs required by applicable law

Criminal Background Screening DocumentationAs permitted by applicable law and contractual requirements

Credit Screening DocumentationAs required under the Fair Credit Reporting Act and applicable laws

Maintenance RequestsUp to 7 years

Communication RecordsUp to 7 years

Security Camera FootageTypically 30 to 90 days unless retained for investigations or legal purposes

Website Analytics DataIn accordance with Google Analytics configuration settings

Marketing Consent RecordsUntil consent is withdrawn or as required by law

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Secure Disposal

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When personal information is no longer required, Mary Ann's Helping Hands LLC will securely delete, destroy, anonymize, or otherwise dispose of the information using reasonable administrative, technical, and physical safeguards designed to prevent unauthorized access or disclosure.

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Legal Holds

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If records become subject to litigation, governmental investigation, insurance claims, or other legal obligations, applicable information may be retained beyond the standard retention period until the matter has been fully resolved and all legal retention requirements have been satisfied.

Data Breach Notification Procedures

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Mary Ann's Helping Hands LLC is committed to protecting the confidentiality, integrity, and security of the personal information entrusted to us. Despite our administrative, technical, and physical safeguards, no method of storing or transmitting information over the Internet is completely secure. If we discover that personal information has been accessed, acquired, disclosed, or used without authorization, we will respond promptly and in accordance with applicable federal and California law.

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Incident Response

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Upon becoming aware of a suspected or confirmed security incident, we will:

  • Investigate the nature and scope of the incident.

  • Take reasonable steps to contain and mitigate the breach.

  • Secure affected systems and prevent further unauthorized access.

  • Assess the types of information involved.

  • Determine whether notification is required under applicable law.

  • Cooperate with law enforcement or regulatory authorities when appropriate.

 

Notification of Affected Individuals

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If a data breach involving unencrypted personal information requires notification under California Civil Code §§ 1798.29 or 1798.82, we will notify affected individuals as soon as reasonably practicable and without unreasonable delay, unless delayed at the direction of law enforcement or as otherwise permitted by law.

Notifications may be provided by:

  • Written notice

  • Electronic notice, where legally permitted

  • Substitute notice, when authorized by applicable law

 

Information Included in a Breach Notice

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When required, a breach notification may include:

  • A description of the incident.

  • The approximate date of the breach, if known.

  • The categories of personal information involved.

  • Actions we have taken to address the incident.

  • Steps individuals can take to protect themselves.

  • Contact information for additional assistance.

 

Consumer Rights Request Process

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Mary Ann's Helping Hands LLC respects the privacy rights provided under applicable California law.

Eligible California residents may submit requests to:

  • Know what personal information we collect.

  • Access the personal information we maintain.

  • Correct inaccurate personal information.

  • Request deletion of personal information, subject to legal exceptions.

  • Obtain information regarding our data collection and disclosure practices.

  • Limit the use or disclosure of Sensitive Personal Information where applicable.

 

How to Submit a Request

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Privacy requests may be submitted by contacting:

Mary Ann's Helping Hands LLC

Website: www.maryannshelpinghandsllc.com

Email: info@maryannshelpinghandsllc.com

Phone: 1-747-588-3280

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Identity Verification

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To protect the privacy and security of personal information, we may request information necessary to verify the identity of the individual submitting the request before processing or responding.

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Authorized Agents

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California residents may designate an authorized agent to submit requests on their behalf. We may require documentation verifying the agent's authority and the identity of the individual whose information is the subject of the request.

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Do Not Sell or Share Personal Information

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Mary Ann's Helping Hands LLC does not sell personal information to third parties for monetary compensation.

We also do not knowingly share personal information for cross-context behavioral advertising in a manner that would require an opt-out under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

If our business practices change in the future and we engage in activities that constitute the sale or sharing of personal information under applicable California law, we will update this Privacy Policy and provide any required rights and notices before engaging in those activities.

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Sensitive Personal Information

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Mary Ann's Helping Hands LLC may collect certain categories of Sensitive Personal Information when necessary to evaluate housing applications, comply with legal obligations, maintain property security, and provide our services.

Sensitive Personal Information may include:

  • Government-issued identification numbers.

  • Driver's license or state identification information.

  • Criminal background screening information.

  • Consumer credit report information.

  • Employment and income verification.

  • Financial information provided during the rental application process.

  • Information necessary to verify identity or eligibility for housing.

 

We collect and use Sensitive Personal Information only for legitimate business purposes, including:

  • Identity verification.

  • Fraud prevention.

  • Tenant screening.

  • Housing eligibility determinations.

  • Compliance with legal and regulatory obligations.

  • Protection of residents, staff, visitors, and property.

 

Mary Ann's Helping Hands LLC does not use Sensitive Personal Information to infer characteristics about individuals or for purposes unrelated to providing housing services or complying with applicable law. Access to Sensitive Personal Information is restricted to authorized personnel and trusted service providers with a legitimate business need, and appropriate administrative, technical, and physical safeguards are maintained to help protect this information from unauthorized access, disclosure, alteration, or destruction.

Vendor and Third-Party Processor Disclosures

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Mary Ann's Helping Hands LLC works with carefully selected third-party service providers to support the operation of our website, housing services, and business functions. These vendors process personal information only on our behalf, for authorized business purposes, and under contractual obligations requiring them to safeguard personal information and comply with applicable privacy and security laws.

Depending on the services provided, third-party processors may include:

  • Criminal background screening providers

  • Consumer reporting agencies for credit checks

  • Employment and income verification providers

  • Identity verification services

  • Property management software providers

  • Website hosting providers

  • Information technology and cybersecurity vendors

  • Email communication providers

  • SMS messaging platforms

  • Customer relationship management (CRM) systems

  • Google Analytics

  • Meta Pixel and Meta advertising services

  • Cloud storage providers

  • Legal, accounting, insurance, and auditing professionals

  • Government agencies or law enforcement when required by law

We do not authorize our service providers to use personal information for their own independent marketing purposes unless you separately consent to their privacy practices.

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California Civil Code § 1798 Compliance

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Mary Ann's Helping Hands LLC is committed to protecting the security and confidentiality of personal information in accordance with applicable provisions of the California Civil Code, including Sections 1798.81.5 and 1798.82.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, destruction, use, modification, or disclosure. These safeguards include, where appropriate:

  • Secure access controls

  • Password protection

  • Role-based access to sensitive information

  • Employee confidentiality obligations

  • Vendor security requirements

  • Secure storage practices

  • Routine monitoring of information systems

  • Reasonable measures to prevent unauthorized disclosure

If a security breach involving certain personal information occurs, we will provide notifications in accordance with applicable California law and our Data Breach Notification Procedures described in this Privacy Policy.

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International Visitors

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Mary Ann's Helping Hands LLC operates primarily within the United States and provides housing-related services for properties located in the State of California.

If you access our website from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those in your country of residence.

By using our website or submitting personal information, you consent to the transfer, storage, and processing of your information within the United States in accordance with this Privacy Policy and applicable U.S. law.

Our services are intended primarily for individuals seeking housing within the United States, and we do not intentionally market our services to residents of jurisdictions where additional legal requirements would apply unless we specifically indicate otherwise.

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Accessibility Statement

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Mary Ann's Helping Hands LLC is committed to making our website and online services accessible to all individuals, including persons with disabilities.

We strive to improve the accessibility and usability of our website by following recognized accessibility principles and making reasonable efforts to support assistive technologies, accessible navigation, readable content, and inclusive design practices.

If you experience difficulty accessing any portion of our website, encounter accessibility barriers, or require information in an alternative format, we encourage you to contact us. We will make reasonable efforts to provide the requested information or assistance in a timely manner.

We continually evaluate and improve our website to enhance accessibility for all users.

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Legal Definitions

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For purposes of this Privacy Policy, the following definitions apply:

"Company," "we," "our," or "us" refers to Mary Ann's Helping Hands LLC.

"Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular individual or household, as defined by applicable law.

"Sensitive Personal Information" refers to categories of information afforded additional protections under applicable law, including certain government-issued identification numbers, financial information, criminal background information, and other protected categories collected only when reasonably necessary for legitimate business purposes.

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"Processing" means any operation performed on personal information, including collecting, recording, organizing, storing, using, analyzing, disclosing, transferring, or deleting information.

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"Service Provider" means a third party that processes personal information on behalf of Mary Ann's Helping Hands LLC pursuant to a written contract and for specified business purposes.

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"Third Party" means any individual or organization other than Mary Ann's Helping Hands LLC, the individual to whom the information relates, or a contracted service provider acting on our behalf.

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"Website" refers to the official Mary Ann's Helping Hands LLC website and any webpages operated under its domain.

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"Resident" means an individual currently residing in a property owned, managed, or operated by Mary Ann's Helping Hands LLC.

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"Applicant" means any individual who submits an inquiry or application seeking housing or related services through Mary Ann's Helping Hands LLC.

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"Visitor" means any individual who accesses or uses our website without necessarily submitting personal information or applying for housing.

Version History

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This Privacy Policy may be updated periodically to reflect changes in our business operations, legal obligations, technology, or privacy practices. When material changes are made, the revised version will be posted on our website with an updated Effective Date. Prior versions may be retained for legal, regulatory, and recordkeeping purposes.

VersionEffective DateDescription of Changes

1.0July 28, 2026Initial Privacy Policy adopted for Mary Ann's Helping Hands LLC.

Future VersionsAs UpdatedRevisions reflecting legal, operational, or policy changes.

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Table of Contents

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  1. Introduction

  2. Scope of This Privacy Policy

  3. California Notice at Collection

  4. Information We Collect

  5. Categories of Personal Information Collected

  6. Rental Application Information

  7. Criminal Background Checks

  8. Credit Checks

  9. Contact Forms

  10. Website Analytics and Tracking Technologies

  11. Cookies Policy

  12. Google Analytics Disclosure

  13. Meta Pixel Disclosure

  14. SMS Communications and TCPA Compliance

  15. Email Communications and CAN-SPAM Compliance

  16. Security Camera Policy

  17. How We Use Your Information

  18. How We Share Your Information

  19. Third-Party Service Providers

  20. Data Security

  21. Data Retention

  22. Data Breach Notification Procedures

  23. California Privacy Rights (CCPA/CPRA)

  24. Consumer Rights Request Process

  25. Do Not Sell or Share Personal Information

  26. Sensitive Personal Information

  27. California Online Privacy Protection Act (CalOPPA)

  28. Fair Credit Reporting Act (FCRA) Compliance

  29. California Civil Code Compliance

  30. Accessibility Statement

  31. International Visitors

  32. Children's Privacy

  33. Legal Definitions

  34. Changes to This Privacy Policy

  35. Contact Information

  36. Appendix A. California Privacy Rights Notice

  37. Appendix B. Fair Housing Statement

  38. Appendix C. Cookie Categories

  39. Appendix D. Applicable Federal and California Laws

  40. Version History

Appendix A. California Privacy Rights Notice

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California residents may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the rights to know, access, correct, delete, and, where applicable, limit the use of Sensitive Personal Information. Requests may be submitted using the contact information provided in this Privacy Policy.

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Appendix B. Fair Housing Statement

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Mary Ann's Helping Hands LLC is committed to providing housing in compliance with the federal Fair Housing Act, the California Fair Employment and Housing Act (FEHA), and all other applicable federal, state, and local fair housing laws. We do not discriminate on the basis of race, color, religion, sex, gender identity, gender expression, sexual orientation, marital status, familial status, national origin, ancestry, disability, source of income, veteran status, or any other characteristic protected by law.

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Appendix C. Cookie Categories

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Our website may use the following categories of cookies:

  • Essential Cookies

  • Functional Cookies

  • Performance and Analytics Cookies

  • Advertising and Marketing Cookies

  • Security Cookies

  • Preference Cookies

Users may manage cookie preferences through their browser settings. Disabling certain cookies may affect website functionality.

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Appendix D. Applicable Federal and California Laws

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This Privacy Policy is intended to support compliance with applicable laws, including, where applicable:

  • California Consumer Privacy Act (CCPA)

  • California Privacy Rights Act (CPRA)

  • California Online Privacy Protection Act (CalOPPA)

  • California Civil Code §§ 1798.81.5 and 1798.82

  • California Civil Code § 1798.83 ("Shine the Light")

  • Fair Credit Reporting Act (FCRA)

  • Fair Housing Act (FHA)

  • California Fair Employment and Housing Act (FEHA)

  • Telephone Consumer Protection Act (TCPA)

  • CAN-SPAM Act

  • Electronic Communications Privacy Act (ECPA), where applicable

  • Other applicable federal, California, and local privacy, consumer protection, and housing laws.

  • Instagram
  • Facebook
  • LinkedIn

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